Q: When I can get the price?
A: We usually respond within 4-6 hours after receiving your inquiry. If it's urgent, please call us or send an email so we can reply as soon as possible.
Q: How long is your delivery time?
A: Around 10-25 work days. We keep some accessories in stock and assemble them when you place an order. It also depend on quantity, product and your country.
Q: Do you provide samples?
A: Yes, we provide free samples, but you will need to cover the shipping costs. Once you're satisfied with the sample, you can place a bulk order.
Q: How is quality ensured?
A: We have a very strict quality control system and perform several tests on our casters before shipping. But you might still be unsure about our quality, right? So, don't hesitate! Place a trial order. You will trust our casters' quality and appreciate our great service.
Q: What's your payment terms?
A: We accept various payment methods, include TT, L/C,...
Q: Is it possible to discuss the pricing?
A: Yes, we can offer a significant discount for bulk orders. Please contact us for more details and the best possible prices.
Q. Which port will you ship the goods?
A: Tan Son Nhat Airport, Cat Lai Port.
Q: The caster I need isn't in your standard products. Can you still assist me?
A: We take pride in solving specific problems with creative and intuitive designs. Our engineers are ready to address all your caster requirement. Please contact our customer service representatives to get started.
